Returns & Exchanges
At Bradley Smoker, we stand behind the quality of our food smokers and accessories, offering a 30-day return window for products in original, unused condition. We are committed to ensuring your outdoor cooking experience is exceptional and will assist you with every step of the return process.
Initiate Your Request
Contact our customer support team with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the item in its original factory packaging, ensuring all components, manuals, and accessories are included to avoid restocking fees.
Ship the Product
Affix the provided shipping label or your own insured label to the exterior of the box and drop it off at an authorized carrier location.
Inspection and Refund
Once our warehouse team inspects the returned smoker for quality assurance, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing